Client
One of London’s busiest acute hospitals, serving more than 350k people, treating daily 500 patients in A&E, 450 inpatients, and 800 through outpatients.
Challenge
The Trust was facing significant financial pressure and a deterioration in its key operational metrics, in addition to various cultural challenges.
Linea were engaged on behalf of the Trust and NHSE/I to design, implement and manage a Recovery Programme to resolve various operational, quality and workforce issues, whilst delivering a financial surplus and programme of cultural change.
We were also required to provide operational, crisis & recovery management support to the Executive team as part of the Trust’s response to the Covid Pandemic.
Approach
Outcome
In-year financial improvement of £6m in < 3 months.
Implementation of multi-year programme to deliver annual savings of c.£17m
Created a Theatre & Outpatient activity reporting & performance management framework, improving theatre activity by 30% and outpatient activity by 15%.
Delivery of £4.5m of workforce efficiency savings over 3 months.
Created one of the first COVID Screening operations at Tottenham Hotspurs Football Club to support staff, consequently extending the service to staff & patients of organisations across North Central London Region.
Transferred the Women’s Health Operation to THFC to maintain capacity and reduce patient risk, a UK first. Whilst also establishing a temporary MRI scanning operation at Barnett Football Club.
Linea’s knowledge, expertise and support has left the Trust in a much better position on many fronts. The team engaged at all levels of the organisation providing unparalleled advice and support, imparting their know-how and experience to resolve a number of strategic and operational challenges. Our re-energised Improvement Board and enhanced reporting will stand us in good stead for the future.
Chief Executive Officer
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